题目内容
（请给出正确答案）
A．Oh, sorry, I nearly forgot that.
B．Really？ Congratulations!
C．How about another time？ I'll be busy then.
D．That's OK. Saturday is the most suitable day for any marriage.
如果结果不匹配，请 联系老师 获取答案
更多“Speaker A: What a surprise! Yo…”相关的问题
What gets in the way of accurate listening？ When we're worried about what we're hearing or might hear next or what we might have to do about what we hear, we may very well receive a【C9】______ message.【C10】______ that we will have to "fix it" or "control it" causes us to listen with "filters". We may want to express our own point of view. We may also want to avoid being【C11】______ or being drawn into a conflict, so we【C12】______ . what we hear, because we're already thinking about what we'll say next. It then becomes impossible to hear the speaker's true meaning. Clearly in our workplaces, families and friendship, if we【C13】______ what we think we heard instead of what was actually said, the【C14】______ of the message we received will result in responses that aren't【C15】______ . On the other side, if others don't hear us accurately, we won't feel valued.
If you want to connect with others and take appropriate actions, you must learn to listen with curiosity, empathy and a deep appreciation for the feelings, reality and creativity of another. You need to ask for【C16】______ and not【C17】______ conclusions. You need to pay close attention and "mirror" back what you hear rather than listening【C18】______ while thinking of other things or listening through filters,【C19】______ or expectations that limit or distort the message's【C20】______ meaning. We build trust when others know we understand and value them.
【C1】
A．result in
B．lead to
C．stem from
D．bring about
When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to （）.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show their written proof of the purchase to the store
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store
You might not realize a closed position is the cause of many conversational problems. A common closed position is sitting with your arms and legs crossed and your hand covering your mouth or chin. This is often called the "thinking pose". Ask yourself this question: Are you going to interrupt someone who appears to be deep in thought？ This position gives off "stay away" signs and prevents your main "sign sender" (your mouth) from being seen by others looking for inviting conversational signs.
The open body position is most effective when you place yourself within communicating distance of the other person—that is, within about five feet. Take care, however, not to enter someone's "personal space" by getting too close, too soon.
Leaning forward a little while a person is talking shows your interest and how you are listening to what the person is saying. By doing this, you are saying: I hear what you're saying, and I'm interested in—keep talking!
Often people will lean back with their hands over their mouth, chin, or behind their head in the "thinking" pose. This position gives off signs of judgment, doubt, and lack of interest from the listener. Since most people do not feel comfortable when they think they are being judged, this leaning-back position serves to prevent the speaker from continuing.
In many cultures the most common form. of first contact between two people is a handshake. Be the first to extend your hand in greeting. Couple this with a friendly "Hello", a nice smile, and your name and you have made the first step to open the lines of communication.
Eye contact should be natural, not forced or overdone. Direct eye contact shows you are listening to the other person and that you want to know about her.
A person smiles to show______.
A．he is kind and useful
B．he is happy all the time
C．he is ready to talk with you
D．he sees something funny
Some brains do deteriorate with age. Alzheimer's disease, for example, strikes 13 percent of Americans 65 and older. But for most aging adults, the authors say, much of what occurs is a gradually widening focus of attention that makes it more difficult to latch onto just one fact, like a name or a telephone number. Although that can be frustrating, it is often useful. "It may be that distractibility is not, in fact, a bad thing," said Shelley H. Carson, a psychology researcher at Harvard whose work was cited in the book. "It may increase the amount of information available to the conscious mind. "
For example, in studies where subjects are asked to read passages that are interrupted with unexpected words or phrases, adults 60 and older work much more slowly than college students. Although the students plow through the texts at a consistent speed regardless of what the out-of-place words mean, older people slow down even more when the words are related to the topic at hand. That indicates that they are not just stumbling over the extra information, but are taking it in and processing it. When both groups were later asked questions for which the out-of-place words might be answers, the older adults responded much better than the students.
"For the young people, it's as if the distraction never happened," said an author of the review, Lynn Hasher, a professor of psychology at the University of Toronto and a senior scientist at the Rotman Research Institute. "But for older adults, because they've retained all this extra data, they' re now suddenly the better problem solvers. They can transfer the information they've soaked up from one situation to another. "
Such tendencies can yield big advantages in the real world, where it is not always clear what information is important, or will become important. A seemingly irrelevant point or suggestion in a memo can take on new meaning if the original plan changes. Or extra details that stole your attention, like others'yawning and fidgeting, may help you assess the speaker's real impact.
From the first two paragraphs, we learn that______.
A．aging brains tend to process more information simultaneously
B．one becomes forgetful when he gets old
C．older people don't think their brainpower is declining
D．the aged always stress long-term benefit
M. L.'s childhood was not especially eventful. His father was a minister and his mother was a musician. He was the second of three children, and he attended all-black schools in a black neighborhood. The neighborhood was not poor, however. Auburn Avenue was the main artery through a prosperous neighborhood that had come to symbolize achievement for Atlanta's black people. It was an area of banks, insurance companies, builders, jewelers, tailors, doctors, lawyers and other black-owned or black-operated businesses and services. Even in the face of Atlanta's segregation, the district thrived. Dr. King never forgot the community spirit he had known as a child, nor did he forget the racial prejudice that was a seemingly insurmountable barrier that kept black Atlantans from mingling with whites.
What is this passage mainly about？
A．The prejudice that existed in Atlanta.
B．Martin Luther King's childhood.
C．M. L.'s grandfather.
D．The neighborhood King grew up in.
Speaker A: Where can we get the computer fixed？Speaker B: ______
A．Yes. I have no idea.
B．Why not ask John about it.
C．No. I believe there is one at the corner.
D．Why do you want it repaired？
Speaker A: I'm so worried about this job interview. Speaker B: Don't worry. ______.
A．Take a break
B．Just give up
C．Just be yourself
D．Mind you
It was a request from the speaker that the audience_______quiet.
A．would be
B．was
C．been
D．be
Speaker A: You are most beautiful in that red sweater!Speaker B: ______.
A．Oh, no. It's just an old one, and I have had it for years
B．Yes. I think it goes nicely with my pants
C．Thank you. My mom knitted it for me some years ago
D．Oh, but I'm not sure if it suits me
Speaker A: Have you ever been to the Temple of Heaven in Beijing？Speaker B: ______
A．No, but I have no time.
B．No, but I'd like to.
C．Yes. I was too busy then.
D．Yes. I couldn't do it right now.
